Forever Memories QRC, LLC (“Company”, “Forever Memories”, “us”, “we”, or “our”) owns and operates the website at https://forevermemoriesqr.com (hereinafter referred to as “Service”).
The Company’s Privacy Policy governs your visit to www.forevermemoriesqr.com and explains how we collect, manage, use, safeguard and disclose Personal Information that results from your use of our Service, which is subject to the privacy principles set out in US Privacy Act 1974 and general law intended to protect your privacy, as amended from time to time, and where relevant by the California Privacy Protection Act (the CalOPPA) and California Consumer Privacy Act (the CCPA).
We use your data to provide and improve Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, the terms used in this Privacy Policy have the same meanings as in our Terms and Conditions.
Our Terms and Conditions (“Terms”) govern all use of our Service and together with the Privacy Policy constitute your agreement with us (“Agreement”).
1) DEFINITIONS
a) SERVICE means the website at www.forevermemoriesqr.com and mobile application Forever Memories operated by Forever Memories QRC LLC.
b) PERSONAL DATA means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).
c) USAGE DATA is data collected automatically either generated by the use of Service or from the Service infrastructure itself (for example, the duration of a page visit).
d) COOKIES are small files stored on your device (computer or mobile device).
e) DATA CONTROLLER means a natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal data are, or are to be, processed. For the purpose of this Privacy Policy, we are a Data Controller of your data.
f) DATA PROCESSORS (OR SERVICE PROVIDERS) means any natural or legal person who processes the data on behalf of the Data Controller. We may use the services of various Service Providers in order to process your data more effectively.
g) DATA SUBJECT is any living individual who is the subject of Personal Data.
h) THE USER is the individual using our Service. The User corresponds to the Data Subject, who is the subject of Personal Data.
2) TYPES OF DATA COLLECTED
a) We collect several different types of information for various purposes to provide and improve our Service to you.
b) Personal Data
i) While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally, identifiable information may include, but is not limited to:
(1) First Name and Last Name
(2) Phone Number,
(3) Address, State, Province, ZIP/Postal code, City
(4) Email Address,
(5) Card Details Information
(6) Cookies and Usage Data
ii) We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you.
iii) You may opt out of receiving any, or all, of these communications from us by contacting us at support@forevermemoriesqr.com
c) Usage Data
i) We may also collect information that your browser sends whenever you visit our Service or when you access the Service by or through a mobile device (“Usage Data”).
ii) This Usage Data may include information such as your computer's Internet Protocol address (e.g., IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
iii) When you access Service with a mobile device, this Usage Data may include information such as the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers and other diagnostic data.
d) Device Information
i) We collect device-specific information when you access our Services, including your hardware model, operating system and version, unique device identifiers, mobile network information, and information about the device’s interaction with our Services.
3) USE OF DATA
a) The Company uses the collected data for various purposes:
i) to provide and maintain our Service;
ii) to notify you about changes to our Service;
iii) to allow you to participate in interactive features of our Service when you choose to do so;
iv) to provide customer support;
v) to gather analysis or valuable information so that we can improve our Service;
vi) to monitor the usage of our Service;
vii) to detect, prevent and address technical issues;
viii) to fulfill any other purpose for which you provide it;
ix) to carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection;
x) to provide you with notices about your account and/or subscription, including expiration and renewal notices, email instructions, etc.;
xi) to provide you with news, special offers and general information about other goods, services and events that we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information;
xii) in any other way we may describe when you provide the information;
xiii) for any other purpose with your consent.
4) RETENTION OF DATA
a) We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy.
b) We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
c) We will also retain Usage Data for internal analysis purposes.
d) Usage Data is generally retained for a shorter period, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.
5) TRANSFER OF DATA
a) Your information, including Personal Data, may be transferred to – and maintained on – computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.
b) If you are located outside the United States and choose to provide information to us, please note that we transfer the data, including Personal Data, to the United States and process it there.
c) Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.
d) The Company will take all the steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.
6) DISCLOSURE OF DATA
a) We may disclose personal information that we collect, or you provide:
i) Disclosure for Law Enforcement.
(1) Under certain circumstances, we may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities.
ii) Business Transaction.
(1) If we or our subsidiaries are involved in a merger, acquisition or asset sale, your Personal Data may be transferred.
iii) Other cases. We may disclose your information also:
(1) to our subsidiaries and affiliates;
(2) to contractors, service providers, and other third parties we use to support our business;
(3) to fulfill the purpose for which you provide it;
(4) for the purpose of including your company’s logo on our website;
(5) for any other purpose disclosed by us when you provide the information;
(6) with your consent in any other cases;
(7) if we believe disclosure is necessary or appropriate to protect the rights, property, or safety of the Company, our customers, or others.
7) SECURITY OF DATA
a) The security of your data is important to us. However, please remember that no method of transmission over the Internet or method of electronic storage is 100% secure.
b) While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
c) Your data will be kept more secure by having a strong password linked to your account.
d) Your data will be kept more secure by not sharing login information with others.
8) YOUR RIGHTS
a) You have the following rights in relation to your Data:
i) Right to access - the right to request (i) copies of the information we hold about you at any time, or (ii) that we modify, update or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this unless your request is "manifestly unfounded or excessive." Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why.
ii) Right to correct - the right to have your Data rectified if it is inaccurate or incomplete.
iii) Right to erase - the right to request that we delete or remove your Data from our systems.
iv) Right to restrict our use of your Data - the right to "block" us from using your Data or limit the way in which we can use it.
v) Right to data portability - the right to request that we move, copy or transfer your Data.
vi) Right to object - the right to object to our use of your Data including where we use it for our legitimate interests.
b) To make inquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your Data (where consent is our legal basis for processing your Data), please contact us via this e-mail address: support@forevermemoriesqr.com
c) If you are not satisfied with the way a complaint you make in relation to your Data is handled by us, you may be able to refer your complaint to the relevant data protection authority.
d) It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes during the period for which we hold it.
9) YOUR DATA PROTECTION RIGHTS under the California Privacy Protection Act (CalOPPA)
a) CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law’s reach stretches well beyond California to require a person or company in the United States (and conceivable the world) that operates websites collecting personally identifiable information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals with whom it is being shared and to comply with this policy. – See more at: https://consumercal.org/about-cfc/cfc-education-foundation/california-online-privacy-protection-act-caloppa-3/
b) According to CalOPPA we agree to the following:
i) users can visit our site anonymously;
ii) our Privacy Policy link includes the word “Privacy”, and can easily be found on the page specified above on the home page of our website;
iii) users will be notified of any privacy policy changes on our Privacy Policy Page;
iv) users are able to change their personal information by emailing us at support@forevermemoriesqr.com
v) Our Policy on “Do Not Track” Signals:
a) We honor Do Not Track signals and do not track, plant cookies, or use advertising when a Do Not Track browser mechanism is in place. Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked.
b) You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser.
10) YOUR DATA PROTECTION RIGHTS under the California Consumer Privacy Act (CCPA)
a) If you are a California resident, you are entitled to learn what data we collect about you, ask to delete your data and not to sell (share) it. To exercise your data protection rights, you can make certain requests and ask us:
b) What personal information do we have about you. If you make this request, we will return to you:
i) The categories of personal information we have collected about you.
ii) The categories of sources from which we collect your personal information.
iii) The business or commercial purpose for collecting or selling your personal information.
iv) The categories of third parties with whom we share personal information.
v) The specific pieces of personal information we have collected about you.
vi) A list of categories of personal information that we have sold, along with the category of any other company we sold it to. If we have not sold your personal information, we will inform you of that fact.
vii) A list of categories of personal information that we have disclosed for a business purpose, along with the category of any other company we shared it with.
c) Please note, that you are entitled to ask us to provide you with this information up to two times in a rolling twelve-month period. When you make this request, the information provided may be limited to the personal information we collected about you in the previous 12 months.
d) To delete your personal information. If you make this request, we will delete the personal information we hold about you as soon as we receive your request and direct any service providers to do the same. In some cases, deletion may be accomplished through de-identification of the information. However, in order to complete this process, you are required to mail back the plaque associated with your account. You can request our mailing address through the Contact Us page or by emailing support@forevermemoriesqr.com. We cannot process your request until we receive the plaque, as non-functioning plaques could reflect poorly on our service. If you choose to delete your personal information, you may not be able to use certain functions that require your personal information to operate.
e) To stop selling your personal information. We don't sell or rent your personal information to any third parties for any purpose. You are the only owner of your Personal Data and can request disclosure or deletion at any time.
f) Please note, that if you ask us to delete or stop selling your data, it may impact your experience with us, and you may not be able to participate in certain programs or membership services that require the usage of your personal information to function. But in no circumstances, we will discriminate against you for exercising your rights.
g) To exercise your California data protection rights described above, please send your request(s) by one of the following means:
i) By email: support@forevermemoriesqr.com
ii) By using the Contact Us page.
h) Your data protection rights, described above, are covered by the CCPA, short for the California Consumer Privacy Act. To find out more, visit the official California Legislative Information website. The CCPA took effect on 01/01/2020.
11) SERVICE PROVIDERS
a) We may employ third-party companies and individuals to facilitate our Service (“Service Providers”), provide Service on our behalf, perform Service-related services, or assist us in analyzing how our Service is used.
b) These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
12) ANALYTICS
a) We may use third-party Service Providers to monitor and analyze the use of our Service.
b) Google Analytics
i) Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.
ii) For more information on the privacy practices of Google, please visit the Google Privacy Terms web page: https://policies.google.com/privacy?hl=en
iii) We also encourage you to review the Google's policy for safeguarding your data: https://support.google.com/analytics/answer/6004245.
13) PAYMENTS
a) We may provide paid products and/or services within the Service. In that case, we use third-party services for payment processing (e.g. payment processors).
b) We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express, and Discover. PCI-DSS requirements help ensure the secure handling of payment information.
c) The payment processors we work with are:
i) Apple Store In-App Payments: Their Privacy Policy can be viewed at: https://www.apple.com/legal/privacy/en-ww/ / https://support.apple.com/en-us/HT203027
ii) Google Play In-App Payments: Their Privacy Policy can be viewed at: https://policies.google.com/privacy?hl=en&gl=us / https://payments.google.com/payments/apis-secure/u/0/get_legal_document?ldo=0&ldt=privacynotice&ldl=en
iii) Stripe: Their Privacy Policy can be viewed at: https://stripe.com/us/privacy
iv) PayPal or Braintree: Their Privacy Policy can be viewed at https://www.paypal.com/webapps/mpp/ua/privacy-full
14) LINKS TO OTHER SITES
a) Our Service may contain links to other sites that are not operated by us.
b) If you click a third-party link, you will be directed to that third-party's site.
c) We strongly advise you to review the Privacy Policy of every site you visit.
d) We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.
15) CHILDREN’S PRIVACY
a) Our Services are not intended for use by children under the age of 13 (“Children”).
b) By making a purchase, you confirm that you are at least 13 years of age or older and have the legal capacity to enter into a binding agreement.
c) We do not knowingly collect personally identifiable information from Children under 13.
d) If you become aware that a Child has provided us with Personal Data, please contact us.
e) If we become aware that we have collected Personal Data from Children without verification of parental consent, we take steps to remove that information from our servers.
16) CHANGES TO THIS PRIVACY POLICY
a) We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.
b) We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the “effective date” at the top of this Privacy Policy.
c) You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
17) CONTACT US
a) If you have any questions about this Privacy Policy, please contact us:
i) By email: support@forevermemoriesqr.com